Rebecca (Practice Nurse):I went on to Univeristy following my A Levels.
Jodie (Practice Manager): I went on to work after my A Levels.
Rebecca (Practice Nurse): Degree in psychology, post graduate in nursing. A levels in English Art and Psychology.
Gaspar (General Practitioner): University post graduate in medicine, MBBS bachelor of medicine, member of the Royal College of general practitioners, post degree diploma in medical education.
Kayde (Medical Receptionist): I have 13 GCSEs, 4 A Levels in; Psychology, Health & Social Care, Food and Nutrition and Chemistry.
Jodie (Practice Manager): I have GCSEs, A Levels in; Math, Law and Psychology.
Rebecca (Practice Nurse): I have worked as a Nurse in Prison, Young Offender’s Institute, worked in drug treatments, as a school nurse for children with Learning disabilities and then came to work as a Practice Nurse at Riverside Surgery.
Charlotte (Administrator): I started at the surgery as an Apprentice Administrator following completion of my A Levels.
Kayde (Medical Receptionist): Before working here I worked in Starbucks and B&M bargains.
Jodie (Practice Manager): Before Riverside Surgery I worked at another GP Practice. I started as an apprentice on Reception and worked as a Receptionist, Administrator, Secretary, Assistant Practice Manager and then Practice Manager.
All of our staff work within the Practice, within different departments. Most clinical staff work within a consultation room when holding their clinics, however our Health Care Assistant team works within a communal space called the treatment room in which they can hold several clinics.
NHS Health Career Role:
Please follow this link to learn more regarding Health Career roles;
At the practice we have an array of staff in both clinical and non-clinical roles to ensure the medical needs of our 18,000 patients are met.
From first presentation at the practice you may have met our Reception team including Kayde, Mia and Jade. Within their role they answer incoming phone calls and help patients at the front desk. When you have an appointment at the practice, dependent upon your needs you may be seen by anyone of our healthcare team including Vindi and Gaspar as GPs, Rebecca as a Practice Nurse and Vikki as a Health Care Assistant. Our healthcare teams run various different clinics including phlebotomy, wound care, vaccinations and long term condition reviews.
When attending the practice you may not be aware of the other roles that occur behind the scenes, within our Management and Administration teams. Theses departments include Jodie, our Practice Manager, Janet our Finance Officer, Sarah one of our Clinical Coders, Anna one of our Medical Secretaries and Charlotte one of our Administrators.
About the Team Members:
We have a wide array of team members from here at Riverside Surgery for you to talk to, both from clinical and administration roles. The team members that you may be talking to on one of your live chats are;
- Vindi – General Practitioner
- Gaspar – General Practitioner
- Jodie – Practice Manager
- Rebecca – Practice Nurse
- Vikki – Health Care Assistant
- Janet – Finance Officer
- Anna – Medical Secretary
- Sarah – Coder
- Charlotte – Administrator
- Mia – Medical Receptionist
- Jade – Medical Receptionist
- Kayde – Medical Receptionist
What we do:
Jodie (Practice Manager): As a Practice Manager, my job involves managing HR issues and developing the practice as a business.
Our Typical Days:
Mia, Jade, Kayde (Medical Receptionists): As a Medical Receptionist our main priority is the answering of the phones and helping patients at the front desk. On an average day we will receive 200-300 calls and in addition to this the practice sees on average 500-600 patients via appointments.
Other jobs that a Medical Receptionist will do on a typical day would be to scan documents to a patient’s record, register new patients and sort incoming practice post.
Charlotte (Administrator): On a typical day I would aid in the organisation of meetings, take minutes for the meetings, discuss with external companies via email or phone and deal with the administrative side of aspects such as complaints and child and adult safeguarding.
Spending the Prize Money:
If we won the £500 prize money, as a practice we would use this to hold an open afternoon for local secondary school students to have a tour of the practice and receive talks from some of our healthcare staff regarding GP Practice careers. Being based in a town with 3 local secondary schools, we have sent speculative flyers to gauge the schools’ interest in this event.
On hand on the day would be an array of our staff including GPs, Nurses, Paramedics, Physiotherapists and Health Care Assistants in addition to administrative staff. We may also look at holding a teaching session on CPR and basic first aid.
Quick Fire Questions
How would you describe yourself in 3 words?
Rebecca (Practice Nurse): Friendly, Bubbly and Sporty
Gaspar (General Practitioner): Happy, Funny and Alive
Anna (Medical Secretary): Funny, Friendly and generally awesome!
What's your favourite food?
Kayde (Medical Receptionist): Cheeseburgers
Jodie (Practice Manager): Roast beef Sunday dinner with Yorkshire puddings.
Gaspar (General Practitioner): Yam & Eggs
What is the most fun thing you've done?
Kayde (Medical Receptionist): I went to Disneyland for 2 weeks!
Charlotte (Administrator): I went indoor skydiving.
What did you want to be after you left school?
Kayde (Medical Receptionist): A brain surgeon (I watched too much Grey’s Anatomy!)
Rebecca (Practice Nurse): A chef or an archaeologist.
Gaspar (General Practitioner): I always wanted to be a doctor, not necessarily a GP. At first I was thinking about specialising in orthopaedics.
Were you ever in trouble at school?
Gaspar (General Practitioner): No.
Kayde (Medical Receptionist), Rebecca (Practice Nurse): No never!
Mia (Medical Receptionist): I had 2 detentions at school, as I was always forgetting my books!
Jodie (Practice Manager): Yes, as my skirt was either too long or too short!
What's the best thing you've done in your career?
Gaspar (General Practitioner): I treated a man who couldn’t have kids to successfully go on to have a family.
Rebecca (Practice Nurse): I worked as a Nurse in a prison.
Jodie (Practice Manager): Starting work at Riverside Surgery!
Charlotte (Administrator): I helped organise a health care/ wellbeing centred fete at the practice for our local area. I also got a thank you card and a bunch of flowers from a patient once for helping them.
What or who inspired you to do your job?
Gaspar (General Practitioner): I was inspired to pursue my career by an Ophthalmologist who I once worked with.
Kayde (Medical Receptionist): Florence Nightingale.
If you weren't in healthcare, what job would you do?
Gaspar (General Practitioner): An Engineer.
Mia (Medical Receptionist): I would work as a translator / interpreter.
Anna (Medical Secretary): I would be a journalist/writer.