• Question: how do you make sure care quality is up to best standers?

    Asked by 249prmb23 to Hampton Surgery on 1 Feb 2019.
    • Photo: Hampton Surgery

      Hampton Surgery answered on 1 Feb 2019:

      clinical audit is one of the mechanisms, this is auditing against policy and best practice / clinical guidelines. Then developing an action plan for improvement. We also monitor patient feedback through surveys, complaints and concerns and look to see if there are trends in issues and then develop an improvement plan with the department/team .
      as a senior manager its really important to be visible and speak with staff members to hear their concerns also and empower them to identify and implement solutions.